Shipping policy

Last updated: October 10, 2026

We bake everything in small batches in Denver and pack it to travel. Here's how shipping works.

Where we ship

We currently ship to the contiguous United States (the lower 48 states and Washington, D.C.). We don't yet ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or outside the United States. Longer transit times on those routes make it hard to guarantee our chips arrive fresh and intact. We hope to add more destinations later.

Processing time

Orders usually ship within 2–4 business days (Monday–Friday, excluding U.S. holidays). During busy periods, holidays, or bad weather, it may take a little longer. If something will hold up your order, we'll email you.

Shipping options and rates

  • Standard: $8.00 flat rate. Usually arrives within 2–5 business days after it ships.
  • Free Standard shipping on orders of $40 or more (after discounts, before tax).
  • Subscribers: free Standard shipping on subscription orders of 6 or more bags. See our Cancellation Policy for subscription details.
  • Express: $15.00 flat rate. Usually arrives within 1–3 business days after it ships.

Delivery times are estimates from the carrier, not guarantees. Carrier delays are outside our control.

Tracking

When your order ships, we'll email you a tracking number. If you haven't heard from us within 5 business days of ordering, email hello@lentofoods.com.

Addresses

Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can fix it if the order hasn't shipped yet. We aren't responsible for orders sent to an address entered incorrectly at checkout. If a package comes back to us because of an incorrect or undeliverable address, we'll contact you to reship it (you'll pay the new shipping cost) or refund the product cost minus the original shipping.

Lost, late, or stolen packages

If tracking hasn't updated for 7 or more days, or your package shows as delivered but you can't find it, email us within 7 days of the expected delivery date. We'll work with the carrier to find it. If a package is lost in transit, we'll send a replacement or refund you. We can't replace packages that tracking shows were delivered to the correct address, but we'll help you file a claim with the carrier.

Damaged orders

Chips are delicate, and we pack them carefully. If your order arrives damaged, see our Refund Policy and we'll make it right.

Questions

Email us at hello@lentofoods.com. We reply within 1–2 business days.