Refund policy

Last updated: September 26, 2026

We want you to love every bag. Because we sell food, we can't accept returns. But if something goes wrong with your order, we'll fix it.

No returns on food

For food safety, we can't accept returns of food products, whether opened or unopened. Once food leaves our hands, we can't verify how it was stored or handled, so we can't resell it or take it back.

Damaged, incorrect, or missing items

If your order arrives damaged, spoiled, incorrect, or missing items, we'll send a replacement or give you a full refund for those items, whichever you prefer. Here's what to do:

1. Email hello@lentofoods.com within 7 days of delivery.
2. Include your order number and a short description of the problem.
3. Attach a photo of the product and the packaging (and the shipping box, if it was damaged).

You don't need to send anything back. A few broken chips are normal after shipping. By "damaged," we mean crushed bags, torn or opened packaging, or product that isn't fit to eat.

Quality concerns

If something about the taste, texture, or freshness seems off, please tell us. Email us with your order number, a photo of the package (including the best-by date or lot code, if there is one), and what you noticed. We read every message. We'll look into it and replace or refund the item when appropriate.

Canceling an order

You can cancel any order that hasn't shipped yet. Email us as soon as possible with your order number. Once an order ships, we can't cancel it.

How refunds work

Approved refunds go back to your original payment method, usually within 5 business days. Your bank or card issuer may take another 5–10 business days to post it. If a problem was our mistake (a damaged, incorrect, missing, or lost order), we'll also refund the shipping you paid on those items.

Questions

Email us at hello@lentofoods.com. We reply within 1–2 business days.